Returns & Exchanges
At Diverse Online UK, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Log in to our online returns portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Ship the Package
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized UK Post Office location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing